If you have purchased a LapPro directly from Mascot Metropolitan, and are not completely satisfied with the product's quality and function, you may return the product to Mascot Metropolitan within 30 days of the date of invoice for a full refund or credit of the product purchase price. After 30 days product may be returned for any factory defects beyond normal wear and tear.

Note: Buyer is responsible for shipping both ways. Product must be in like new condition as determined by Mascot Metropolitan.

To return product:

1. Call Technical Support:
   800-949-1288
   24 hours a day 7 days a week.
2. We will contact you with a Credit Return Authorization Number (CRA #).
3. Pack the product in its original packaging or any other secure box so no further damage occurs.
   Be sure to mail the package within 5 working days of the issue of the Credit Return Authorization Number.(CRA#)
4. Clearly mark the outside of the box with your RA #.
   We will not accept any return without an RA # on the outside of the package.
5. Send the product postage-prepaid to:
   Mascot Metropolitan
   380 Swift Ave
   Unit 18
   South San Francisco, CA 94080

Note: Returned products must be in as-new condition, and other items included with a product must be returned with it.